Last Updated: September 7, 2025
At Herbalistan.com.pk, we strive to ensure your satisfaction with our health, wellness, skincare, haircare, and men’s and women’s related products. This Refund and Returns Policy outlines the conditions under which you may return products and request refunds. By making a purchase on our website, you agree to the terms of this policy.
1. Eligibility for Returns
You may return a product under the following conditions:
Timeframe: Returns must be initiated within 7 days of receiving your order.
Condition: Products must be unused, unopened, and in their original packaging with all labels and seals intact.
Eligible Products: Most products are eligible for return, except for:
Personalized or custom-made items.
Products marked as non-returnable at the time of purchase (e.g., certain health or personal care items for hygiene reasons).
Proof of Purchase: A valid order number, receipt, or proof of purchase is required.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at support@herbalistan.com.pk or call [Your Phone Number] with your order number and reason for return.
Return Authorization: We will provide a return authorization number and instructions for shipping the product back.
Ship the Product: Return the product to the address provided within 7 days of receiving return authorization. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).
Inspection: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your return.
3. Refunds
If your return is approved:
Refund Issuance: We will process a refund to your original payment method within 7-10 business days of receiving the returned product.
Refund Amount: Refunds will include the product cost, excluding original shipping fees, unless the return is due to our error.
Non-Refundable Costs: Return shipping costs and any additional fees (e.g., customs duties) are non-refundable unless the return is due to a defective or incorrect product.
4. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product:
Contact us within 48 hours of delivery at support@herbalistan.com.pk with photos and a description of the issue.
We will provide a prepaid return shipping label and either replace the product or issue a full refund, including original shipping costs.
5. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless defective or incorrect:
Opened or used skincare, haircare, or personal care products.
Products that have been tampered with or have broken seals.
Perishable or consumable items (e.g., supplements or edible products).
6. Exchanges
We offer exchanges for the same product (e.g., for a different size or variant) if available, subject to the same conditions as returns. Please contact us to arrange an exchange.
7. Cancellations
Before Shipment: You may cancel your order before it ships by contacting us at support@herbalistan.com.pk. A full refund will be issued.
After Shipment: Once the order has shipped, it is subject to our standard return policy.
8. International Orders
For international orders:
Return shipping costs are the customer’s responsibility unless the return is due to our error.
Customs duties, taxes, or import fees are non-refundable.
Please ensure compliance with local regulations before returning products.
9. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or need assistance with returns or refunds, please contact us at:
Email: support@herbalistan.com.pk
Phone: 0316-6516669
By purchasing from Herbalistan.com.pk, you acknowledge that you have read and understood this Refund and Returns Policy.